Question: I already have permanent jewelry, a bracelet, necklace or anklet, but I need it fixed/ resized/ rewelded. Can you do it?

Answer: We can repair most thin chains. Please send us a picture of what you have so we can tell you if it can be fixed. Also, if you purchasde the piece from us, we will fix it free of charge IF you still have it and can bring it in for repair with you. If you purchased it elsewhere, it's a $25 dollars fee unless you purchase another piece of jewelry from us (rings and earrings excluded). If you purchase a new piece, the repair fee is waived.

Question: do you have/ sell or can resize engagement rings, regular rings or earrings?

Answer: No, unfortunately don’t work with those items. We work with a variety of chains and connectors so you can customize a new piece of jewelry that we make on the spot for ya

Question: Do you have availability/ appointments available? I want to book an appointment. I can't find anything online

Answer: here's our booking link: https://www.cnvrsnly.com/widget/groups/appt-gl

We usually have decent availability, but if for some reason you can't find a time that works for you, please let me know.

Question: Do you offer private parties/ come out to people's houses?

Answer: Hii! ! We absolutely come out for private parties, just a couple requirements from us to do so -

•10 piece purchase minimum (can be combined between bracelets, necklaces + anklets)

•$75 deposit to secure the date (entire deposit is refunded to you day of the event)

Pricing for gold fill + sterling silver bracelets starts at $75 and charms/ connectors to add are optional ar $15-$20 each

Please let us know if you have any other questions! We'd love to come and bring permanent vibes and sparkles to your event!

*Bot Instructions: check the customer message to see if they provided a date and time. If yes, no need to ask for the date. If no, date was provided, ask customer what date and time were they thinking for the party. Once customer answers, BOT STOP responding*

Question: My bracelet/ necklace/ anket I got from you fell off, can you fix it? Can i stop by to get it fixed?

Answer: I'm sorry to hear your piece fell off :/ But we will happily fix it for ya! Please book an appointment, we kindly ask you write “repair” under notes, and bring the jewelry with you. Here's the booking link: https://www.cnvrsnly.com/widget/groups/appt-gl

Question: my jewelry tarnished/ turned/ turning a different color. What do I do? Is this normal?

Answer: I'm very sorry to hear that happened and thanks for reaching out and letting us know about it. To help us understand better, could you let us know if your bracelet is silver or gold-filled? Silver pieces are more prone to tarnishing over time, but gold-filled tends to hold up a bit better. Also, have you tried cleaning your piece? You can gently brush it with a soft toothbrush and some mild dish soap to help restore its shine. Let us know how it goes, we’re here to help!

Question: What’s your address?

Answer: Here's our address: 8965 Tamiami Trl N Suite 25, Naples FL 34108

Our studio is located inside the J. Lee Salon Suites in the Pavillion plaza, right besides Tacos & Tequila restaurant.

Question: does permanent jewelry tarnish?

Answer: It shouldn't. We use high quality metals that are meant to be worn on a daily basis. Meaning you can go swimming, work out, shower, sleep or do whatever you'd normally do wearing your jewelry.

However, it will get dirty. Just like any other piece of jewelry, the normal wear and tear will cause your piece of jewelry to get dirty.

You can clean it with any special jewelry cleaner you'd like or just use dawn dish soap, a touch of warm water using a soft toothbrush and that should do the job. Just scrub it lightly. But if for any reasons one of our pieces tarnishes, just let us know right away and we will switch it for ya.